CAN I CANCEL OR CHANGE MY ORDER?
Unfortuntately orders cannot be cancelled once the order has been dispatched. To find out if your order has been dispatched, please contact Customer Care immediately with your sales order number.
CAN I CHANGE THE DELIVERY ADDRESS ONCE MY ORDER HAS BEEN SUBMITTED?
In order to process your order and get it to you as quickly as possible, we are unable to change the delivery address once your order has reached us. Please contact us immediately should you have any further questions.
HOW DO I KNOW WHEN MY ORDER HAS BEEN DISPATCHED AND HOW CAN I TRACK IT?
Once your order has been dispatched from our warehouse, you will receive a text message from Dawn Wing confirming it is en route. The text message will also contain your tracking number as well as the link to the Dawn Wing Tracking portal where you can track your order.
WHAT IS THE RETURNS AND EXCHANGE POLICY?
Purchases must be returned in their original condition within 30 days from purchase date. Please visit our Returns Section for further details.
SUSPECTED FAULTY DUCA DEL COSMA GOODS FROM ANOTHER RETAILER?
If you suspect a manufacturing defect and purchased your goods from a website or retail store other than www.ducadelcosma.co.za please return the suspected faulty item to the retailer you made your purchase from. Should you have any further problems, please contact our Customer Care Team.
WHAT TYPES OF PAYMENT METHODS DO YOU ACCEPT?
Duca Del Cosma is able to process both Visa and Mastercard, local and foreign credit and debit cards. This is however at the discretion of the issuing bank - Maestro cards are the exception and these cannot be processed. We also accept Instant EFTs. Please see our Terms and Conditions for more information.
SOMETHING NOT WORKING OR INCORRECT?
If you notice a mistake on the website or find that something is not working correctly, please contact our Customer Care Team.
NEED MORE HELP? STILL HAVE QUESTIONS?
Contact our Customer Care Team. We aim to respond within 2 working days.