HOW LONG WILL MY ORDER TAKE TO ARRIVE AND HOW MUCH WILL IT COST?
| Area | Delivery time |
|---|---|
| Major Cities & Towns in SA* | 3-5 Working Days |
| Outlying Areas in SA | 3-7 Working Days |
Delivery is FREE to both major cities and outlying areas within South Africa.
You will receive an order confirmation email within 24 hours of purchase. A second confirmation email will be sent to notify you that your product(s) have been shipped and your card will be debited for the order total.
*Disclaimer: Orders placed are subject to stock availability. Details on the order confirmation email cannot be changed (i.e., product, quantities or delivery address) following the checkout process. Please ensure that you review all of your details before completing your purchase.
DELIVERY DETAILS
- The above estimated delivery time is from the date of confirmation of your order.
- Please note that all orders must be in before 2pm for it to be dispatched the same day. Orders placed after 2pm in the afternoon will only be confirmed the following day.
- You will receive tracking information on your confirmed order via text message.
- Please take into account we do not deliver on public holidays.
- Some delivery times may be longer during periods of high demand. This will be clearly communicated to you.
- Duca Del Cosma Africa currently only delivers within South Africa.
- Duca Del Cosma Africa guarantees that orders will be dispatched in time to be delivered within the delivery times stated above unless clearly communicated otherwise. However, unfortunately we cannot guarantee delivery within the timescales where circumstances beyond our control, such as extreme weather, prevent the postal service or relevant carrier from being able to make the delivery.
DELIVERY ADDRESS DETAILS
Dawn Wing only delivers to a physical address, and not a P.O. Box number. Dawn Wing requires that each and every delivery be signed for, as proof of delivery.
Please view Dawn Wing's Terms & Conditions on their website: www.dawnwing.co.za
CAN MY ORDER BE DELIVERED TO SOMEONE ELSE OR TO A DIFFERENT ADDRESS?
Yes, someone else can sign for delivery on your behalf. On our checkout page, you also have the option to enter an alternative shipping address and billing address to your own.
HOW DO I KNOW WHEN AN ORDER HAS BEEN DISPATCHED?
A text message will be sent to you by Dawn Wing when your purchase has been dispatched, giving you your tracking number and detail on how to track your order. A second text message will be sent to confirm that your order will be delivered that day.
CAN I TRACK MY ORDER?
Yes, you can track your order online through the Laser Logistics portal using your tracking number. All these details will be sent to you via text message.
WHERE DO WE DELIVER TO?
We currently only deliver within South Africa. For orders outside of South Africa, please visit www.ducadelcosma.com
WHICH CARRIER WILL DELIVER MY ORDER?
Dawn Wing is in charge of delivering all products purchased from www.ducadelcosma.co.za. If you have any questions or concerns regarding your delivery, please contact our Customer Care Team first, alternatively contact Dawn Wing through one of the following channels:
- Call Centre: 0861 223 224
- Email: info@dawnwing.co.za
- Website: www.dawnwing.co.za